Integration assurance
Incidents
Live monitoring
Incident workspace
Triage, assign and evidence every customer-impacting disruption.
| Incident | Status | Impact | Value | Owner | SLA |
|---|---|---|---|---|---|
NIP inbound transfers pending INC-2048 · Funds transfer | Investigating | 1,284 | ₦186.4m | Payments Ops | 72% |
Legacy customer login mismatch INC-2047 · Mobile banking | Contained | 438 | — | Digital Channels | 48% |
Transaction alerts delayed INC-2045 · Notifications | Investigating | 3,102 | ₦412.8m | Platform SRE | 36% |
Duplicate beneficiary records INC-2041 · Customer data | Resolved | 87 | — | Data Migration | 100% |